Privacy Policy

At Polycroo Polytunnels, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

Information We Collect

We collect the following types of information when you use our website or services:

• Personal Information: Name, email address, phone number, and shipping details when you make a purchase, sign up for our newsletter, or contact us.
• Payment Information: When you purchase from us, your payment details are processed through a secure third-party provider. We do not store payment information on our servers.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and ship your orders and provide customer service.
• Communication: To send you updates on your order, respond to inquiries, and send promotional emails if you opt in.
• Improvement of Services: To analyze website usage and improve our products, services, and user experience.
• Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. We use encryption technology to safeguard sensitive information, such as payment details, and restrict access to personal data to authorized personnel only.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, shipping companies) to facilitate our services.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, prevent fraud, or protect our rights and safety.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track your website usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccuracies in your personal information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated accordingly.

Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your rights, please contact us.